from strategic consulting to operational implementation
Finding comprehensive solutions
Managing service providers
clientsolutions offers an integrated consulting approach, ranging from strategic realignment to operational improvement of your customer management and CRM. Your customer touchpoints are central to everything we do.
clientsolutions brings together consultants with many years’ experience in the fields of industry and consulting. Our strengths lie in experience gathered in a vast range of projects and methodological expertise in every aspect of customer management and CRM.
Over 100 successful consulting assignments in Germany and across the world in various lines of business and sectors testify to this.
clientsolutions has established a reputation in Germany and beyond as a specialist in CRM and customer service management. Our committed and authentic approach makes us the preferred partner for managers of large and medium-sized companies.
Our strategy of employing tried-and-tested methods and procedures has proven a resounding success and allowed us to develop sound solutions with a long-lasting impact. At the same time, we have established partnerships with research institutions to shape the customer management processes of the future.
“clientsolutions laid the groundwork for a professional overall project. This enabled us to conclude the complex project phase smoothly and successfully. The consultants demonstrated considerable expertise and a down-to-earth approach that provided us with the reliable framework we needed and consistently motivated us with their constructive criticism.”
(Managing Director Revision International)
“As a result of our rapidly increasing share of the market for fixed-line services, Kabel BW had to introduce a range of new processes and align its operations to suit a mass market. clientsolutions’ extensive expertise helped us restructure the entire system, not just enhancing our effectiveness, but also our efficiency. […] This enabled us to set new and lasting standards in terms of customer satisfaction while also reducing our costs.”
Managing Director Marketing
As a result of the service strategy developed by clientsolutions, HSE24 was named “Germany’s most customer-oriented service provider 2009”, awarded five stars and the service rating “excellent” and was listed in the Service Champion’s gold rankings at the start of 2011.
clientsolutions has conducted in a short time, the selection process, the redesign of the service agreement and a test audit for front office and letter shop services after 6 months of introductory period. For STIHL the professional implementation of the entire project has been executed cost effective and leads to improved transparency of services and a significantly improved quality.
“Toshiba Europe launched a pan-European project to restructure technical support services for its end customers. The consultants from clientsolutions helped us manage the overall project from developing a strategy and establishing a basic approach, to its rollout in the various countries, and also supported us as we implemented the individual concepts. All of clientsolutions’ consultants, trainers and coaches possess exceptional analytical and conceptual skills in the field of customer service operations, which they applied to great effect in this project.”
General Manager, After Sales and Service, EMEA
clientsolutions developed the blueprint for a basic multichannel strategy for METRO Cash & Carry’s customer management. It is based on a service concept driven by customer values which integrates the various channels, such as wholesale markets, field sales and a central customer care centre.
“For many years, clientsolutions has been our sounding board for any issues we’ve had with our complex TeleService. We highly recommend their services and really value their unpretentious manner and in particular their unique, client-oriented expertise and easily applicable solutions.”
Head of TeleService Deutsche Bank Bauspar AG
“clientsolutions gave us the practical support we needed as we went through a period of dramatic change and restructuring. During this time clientsolutions was a constant source of great ideas and a useful sounding board. Their wide-ranging expertise has consistently stood us in good stead when faced with operational and strategic problems.”
Director of the Service Centre and Partner Management
“clientsolutions’ specialist expertise, range of tried-and-tested methods and extensive knowledge of the market left us in no doubt that we had made the right choice. Their approach offers everything you could ask for from an external service provider: it is effective, original and produces exceptional, measurable results.”
Divisional Head of Customer Management
“clientsolutions helped us find solutions to optimise our customer care centre. We not only benefited from their exceptional expertise – the unique approach taken by the consultants and coaches also gave a significant boost to the motivation and initiative of our staff and management.”
Head of Service
