Customer Management & CX for corporations and midsize companies
We are your consulting partner when it comes to professional and results-oriented service and customer experience management.
The challenge in today’s world is to drive digitalization and automation within the company without losing focus on the customer. Creating positive experiences and working cost-efficiently at the same time – that is the goal.
Firmly anchored customer experience management helps to focus on the needs of customers while meeting business requirements. In doing so, the brand can be perceived positively and be successful in the long term.
Here’s what the most successful entrepreneurs understand: People don’t buy products, they buy a positive feeling. This applies to B2B and B2C. Those who have understood will prevail on the market in the medium and long term. But to achieve this goal, it is an absolute must that you stand out from the competition.
The only question is, how exactly is this supposed to work most efficiently without losing sight of the opportunity costs at the same time? (Actually) quite simple: Customer service must be unbeatable.
Customer satisfaction is the most important goal in any business and can be achieved through good process optimization and an excellent customer experience.
Our consulting services help companies optimize their processes and create a memorable customer experience to win and retain the loyalty of their customers.
We understand not only the path your customers take to get to you, but also the significant role your employees play in the process.
We are also aware of the specific technologies you need in your individual situation to make the customer experience as pleasant and efficient as possible. For this reason, we create a unique customer journey and optimize it at all touchpoints. This creates an optimal customer experience that differentiates you from your competition.
Reliability and speed are of utmost importance to your customers. By digitalizing and automating your business processes, you can reduce costs and optimize your service structure at the same time.
We make it easy for your customers to buy from you and feel comprehensively looked after in the service area, which strengthens customer retention and loyalty. Our strategies include qualitative improvement and acceleration of your operations to position you optimally for the years to come.
Outsourcing can be a big challenge. We bring many years of experience and a professional approach when it comes to tendering services.
As a neutral partner, we can bring an objective and unbiased view to your requirements. Use us and our proven process as well as deep international market knowledge to find the best solutions for you.
From planning to training your employees, we support you in the implementation of your service or new digital working methods.
Our experience enables you to work efficiently and in a modern way without losing the personal service. We bring the needs of your customers in line with the success-relevant factors of your company and thus ensure a sustainable recognition value. Trust our expertise for your service transformation.
We are your partner for the recruitment process in your service center. We support you in developing the requirement profiles and selecting the best applicants. Our professional approach and experience enable us to define customized personnel acquisition measures and develop subsequent concepts for agent training.
We also support you in leadership development to ensure a successful and efficient service center.
As experts for service solutions, we attach great importance to quality. Performance can be evaluated both qualitatively and quantitatively by measuring key performance indicators (KPIs).
Our proven tools and methods enable accurate measurement of performance and provide you with clear indications of areas for improvement. This enables you to continuously optimize your quality of service and keep your customers satisfied.
“With our rapidly growing success in the market […] we had to introduce many new processes and make them suitable for mass production.
clientsolutions has supported with high expertise to make the whole system not only more effective but also more efficient. Especially during the reorientation in customer service we experienced energetic and practice-oriented support […].
Thus, we were able to sustainably set new standards for the satisfaction of our customers while reducing costs at the same time.”
“Together we were able to develop and plan pioneering concepts, make the right decisions and realize a sustainable implementation.
Schneider Electric is a dynamically growing company […] that is active in more than 100 countries and transforms industries with networked technology […].
In a phase of change, clientsolutions supported us in identifying the right steps towards a modern and future-oriented customer service and integrating them into an overall strategic concept.”
“For years, clientsolutions has been the right sparring partner for all issues concerning our demanding customer service – no consultant attitude, but in particular the personal, individual expertise with high implementation capability are highly appreciated by us and gladly recommended to others.”
“clientsolutions provided us with the basis for a professional overall project. Therefore, we were able to bring a complex project phase to a successful conclusion without any problems.
In the process, the consultants gave us the necessary security through their high expertise and their unpretentious way of working and always drove us critically and constructively.”
“clientsolutions carried out the selection process, the redesign of the service contract and a test audit for front office and lettershop services in a short time after a 6-month introductory phase.
For STIHL, the professional implementation of the overall project has a cost-saving effect and leads to improved transparency of services and significantly improved quality.”
“clientsolutions developed the basic multi-channel strategy for METRO Cash & Carry customer management in a blueprint.
The basis for this is a customer value-driven support concept that integrates the various channels such as the wholesale store, field service and a central customer care center.”
“Toshiba Europe has restructured technical support for its end customers in a pan-European project.
In this context, clientsolutions consultants supported the overall project management as well as the implementation of the individual concepts, from strategy development and the basic concept to the roll-out in the individual countries. As consultants, trainers or coaches, they have contributed expertise in analysis, conception and concrete, reliable implementation that is unique in operational customer service.”
“With the support of clientsolutions, we were able to optimally develop our customer care center.
Not only have we benefited from the unique know-how, but the consultants and trainers have also succeeded impressively in strengthening motivation and personal responsibility among our employees and managers through their highly individualized approach.”
“clientsolutions convinced us with its technical expertise, secure method sets and distinctive market knowledge.
This collaboration has everything a client wants from an outsider: effectiveness, individuality and proven success at the highest level.”
“clientsolutions supported us in a practical and pragmatic way during a phase of change and redesign. clientsolutions was a competent provider of ideas as well as a valuable sparring partner.
The wide-ranging expertise always benefits us in operational and strategic issues.
The flexibility, the obliging and at the same time uncomplicated manner fit excellently into our corporate culture. It is not only efficient to work together with clientsolutions, it is also fun!”
For almost 20 years, clientsolutions GmbH has been one of the leading consultancies in Germany and Europe when it comes to service strategies, customer experience and outsourcing.
The 2 managing directors and their team of industry-experienced consultants draw on specialized knowledge from many national and international projects with well-known customers. Through our experts, we understand exactly how the markets work and can therefore make the strategically right decisions with you at an early stage.
Our team consists of senior consultants and experienced managers with a high level of technical expertise. We think in an interdisciplinary way and combine different competencies. Well over 250 successfully completed client projects are proof of our success.
For almost 20 years, clientsolutions GmbH has been one of the leading consultancies in Germany and Europe when it comes to service strategies, customer experience and outsourcing.
The 2 managing directors and their team of industry-experienced consultants draw on specialized knowledge from many national and international projects with well-known customers. Through our experts, we understand exactly how the markets work and can therefore make the strategically right decisions with you at an early stage.
Our team consists of senior consultants and experienced managers with a high level of technical expertise. We think in an interdisciplinary way and combine different competencies. Well over 250 successfully completed customer projects are proof of our success.
