Consulting for Service Transformation, Digitale CX Strategie

Welcome to clientsolutions

We think it! We do it!

clientsolutions – an innovative consulting partner for Customer Experience and AI transformation.

We work alongside organizations — strategically and hands-on
to transform service and customer contact management
— delivering end-to-end strategies that drive growth, efficiency, and exceptional customer experience.

Our Services

Digitale Transformation — Digital Transformation

Künstliche Intelligenz — Artificial Intelligence

Data Analytics & Intelligence — Data Analytics

Automatisierung & Strategie — Automation

We always view transformation as a connected whole Processes, data, technology, and people.

Our objective: a future ready customer contact management setup that excites customers, increases efficiency, and enables scalable, sustainable digital CX strategies.

Customer centric. Digital.
Data driven.

News: The Practival A-to-Z, concrete use cases for 2026… read more →

About us

For many years, clientsolutions has been one of the leading consulting firms in Germany and Europe for service strategy, digital transformation, customer experience, and outsourcing.
Our team of experienced senior consultants and executives brings deep functional and industry expertise from numerous national and international projects with renowned clients — combining diverse competencies
through a strong interdisciplinary approach.

How can we
support you?

Our impact

succsessful projects

> 0

of tender volume managed

> 0 bn €

countries we operate in

> 0

Our clients

Schneider Electric

“Together we were able to develop and plan pioneering concepts, make the right decisions and realize a sustainable implementation. In a phase of change, clientsolutions supported us in identifying the right steps towards a modern and future-oriented customer service and integrating them into an overall strategic concept.”

Vice President Customer Satisfaction & Quality – Mitglied der Geschäftsleitung

Stihl

“clientsolutions carried out the selection process, the redesign of the service contract and a test audit for front office and lettershop services in a short time after a 6-month introductory phase. For STIHL, the professional implementation of the overall project has a cost-saving effect and leads to improved transparency of services and significantly improved quality.”

CEO

METRO

“clientsolutions developed the basic multi-channel strategy for METRO Cash & Carry customer management in a blueprint. The basis for this is a customer value-driven support concept that integrates the various channels such as the wholesale store, field service and a central customer care center.”

CEO

LIDL

“clientsolutions provided us with the basis for a professional overall project. Therefore, we were able to bring a complex project phase to a successful conclusion without any problems. In the process, the consultants gave us the necessary security through their high expertise and their unpretentious way of working and always drove us critically and constructively.”

CEO Revision International