About clientsolutions GmbH

clientsolutions is a leading consultancy and specialist for customer experience management. Together with our clients, we develop customized solutions for their companies. Customer service is our passion and has been for almost 20 years and in over 250 projects.


Values we stand for


Management consulting is based on trust, because only then can decisions be made together that are tailored to the individual standpoint and needs of the company.

The focus is always on the customer. Only if the consultant understands the customer and his requirements, he can develop custom-fit solutions that will be successful in the long term.


clientsolutions stands for many years of experience and a deep understanding of industries and markets. Our expertise and professional approach will give you the confidence to make the right decisions. We know what's going to work and will bring this knowledge to bear in a targeted manner in our consulting services. As a reliable partner, we accompany you in the implementation of your corporate goals and together we create sustainable added value for your company.


clientsolutions understands consulting as cooperation in partnership. Project phases are approached together in order to achieve the goals. In doing so, a trusting and unconflicted cooperation as a team is cultivated. Our consultants contribute their expertise, listen and understand points of view. We guide our clients safely through decisions by drawing on our experience and knowledge of what works. In this way, together we create an optimal solution for your business.

About founders

Sebastian de Lanck-Thimm

Founder and Managing Director

Consulting focus:

Customer Experience and Service Strategies, Sourcing and Contracting, Contact Center Performance and Management, Project Management



Uwe Selbmann

Founder and Managing Director

Consulting focus:

CX and service strategies, customer service realignment, sourcing management, campaign management, program management



Would you like to get to know us personally?

Then please feel free to arrange a meeting with us. We look forward to getting to know you and answering your questions.