Clientsolutions

Customer management

from strategic consulting to operational implementation

Management Consulting

Finding comprehensive solutions

CRM

The secret to successful customer relationship management lies in finding customer-oriented solutions which boost satisfaction and forge stronger ties. We base our customer management strategies, organisational structures and budgets on the profit potential of your customer groups.

Customer Service

To help you achieve full customer satisfaction we can advise you on how to enhance the performance of your customer service channels and structures throughout all of your service processes. Our work encompasses a range of areas from product-related support to complaints management.

Sourcing

We can take charge of the processes of reaching and evaluating (out)sourcing decisions for your company. This also includes selecting a suitable partner on the market.
We support you in the various stages involved in planning and transferring services to external providers. Here we place value on innovative systems for administrative, performance assessment and remuneration purposes which guarantee a fair relationship between you and your contractor.

Managed Outsourcing

Managing service providers

Full Service

Working as prime contractor we take on the overall task of managing service providers and assume complete responsibility for achieving results. Our full service package helps improve internal cost structures. At the same time, your company will gain a more secure basis for taking action and generating results when working together with partners.

Interims Service

We can also provide support for individual projects. Or manage external service providers for a specific period of time. The experts and partners in our network have the experience required to produce quick results and improve structures as well as develop effective processes to manage service providers.

Monitoring Service

We optimise the working relationships between you and your service providers using innovative controlling, reporting and management mechanisms, based on tried-and-tested methods and tools as well as the latest technologies in the field of service monitoring. This will enable you to significantly boost the effectiveness of your relationships with external partners.

Customer solutions rooted in firm principles

ClientSolutions offers an integrated consulting approach, ranging from strategic realignment to operational improvement of your customer management and CRM. Your customer touchpoints are central to everything we do.

ClientSolutions brings together consultants with many years’ experience in the fields of industry and consulting. Our strengths lie in experience gathered in a vast range of projects and methodological expertise in every aspect of customer management and CRM.

Over 100 successful consulting assignments in Germany and across the world in various lines of business and sectors testify to this.

Sustainable solutions for customer management

ClientSolutions has established a reputation in Germany and beyond as a specialist in CRM and customer service management. Our committed and authentic approach makes us the preferred partner for managers of large and medium-sized companies.

Our strategy of employing tried-and-tested methods and procedures has proven a resounding success and allowed us to develop sound solutions with a long-lasting impact. At the same time, we have established partnerships with research institutions to shape the customer management processes of the future.

What customers say