Service Transformation & Digital CX Strategies
We are your consulting partner for the digital transformation of service and customer contact management, with a focus on holistic digital and management strategies.
The challenge in today’s world is to drive digitalization and automation within the company without losing focus on the customer. The goal is to automate service processes, leverage digital channels intelligently, and simultaneously create emotionally engaging customer experiences. An integrated CX management approach helps systematically capture customer needs and align them with the demands of modern businesses – driving brand strength and long-term success.”
Transformation begins with a comprehensive view of processes, technology, and people. We support companies in developing holistic management and digital strategies, and ensure the successful implementation of cloud, sourcing, and modernization projects, as well as the rollout of data intelligence and AI programs.
Starting with technological renewal, we align the entire service strategy accordingly: processes are optimized and redefined, complex data is transformed into valuable insights, and human and artificial resources are intelligently integrated and empowered. Our goal is a future-ready customer contact management that inspires customers, increases operational efficiency, and embeds scalability and sustainable digital CX strategies from the very beginning.
Customer satisfaction can be achieved through targeted process optimization, intelligent automation, and excellent customer experience – supported by a clear digital strategy and the use of artificial intelligence.
Our consulting services help companies efficiently digitize processes, leverage data for valuable insights, integrate AI-powered solutions, and build a sustainable customer experience to strengthen customer loyalty and ensure long-term success.
Reliability and speed are of utmost importance to your customers. By digitizing and automating your business processes – for example, through the targeted use of chatbots and voice bots, modern cloud solutions, and advanced technologies such as generative AI and agentic AI – you can not only reduce costs but also sustainably optimize your service structure.
We support you in integrating these intelligent systems into your existing IT landscape, with the goal of enabling smooth, scalable, and efficient customer interactions.
Data is the key to successful digital transformation. With state-of-the-art technologies and in-depth expertise, we help analyze and strategically leverage data to make informed decisions and optimize processes.
We develop customized analytics models, predictive analytics, and integrate AI-powered evaluations into existing systems. The goal is to extract valuable insights from complex data to create competitive advantages. Together with you, we shape data-driven, efficient solutions for the future.
We not only understand the path your customers take to reach you, but also the crucial role your employees, automation, and artificial intelligence play in that journey.
We are aware of the specific technologies and AI solutions you need for your unique situation to make the customer experience as smooth and efficient as possible. That’s why we create a unique customer journey and optimize it across all touchpoints – resulting in an outstanding customer experience that sets you apart from the competition.
From planning to training your employees, we support you in the implementation of your service or new digital working methods.
Our experience enables you to work efficiently and in a modern way without losing the personal service. We bring the needs of your customers in line with the success-relevant factors of your company and thus ensure a sustainable recognition value. Trust our expertise for your service transformation.
Outsourcing can be a big challenge. We bring many years of
experience and a professional approach when it comes to tendering services.
As a neutral partner, we can bring an objective and unbiased view to your requirements. Use us and our proven process as well as deep international market knowledge to find the best solutions for you.
As experts for service solutions, we attach great importance to quality. Performance can be evaluated both qualitatively and quantitatively by measuring key performance indicators (KPIs).
Our proven tools and methods enable accurate measurement of performance and provide you with clear indications of areas for improvement. This enables you to continuously optimize your quality of service and keep your customers satisfied.
“With our rapidly growing success in the market […] we had to introduce many new processes and make them suitable for mass production. clientsolutions has supported with high expertise to make the whole system not only more effective but also more efficient. Especially during the reorientation in customer service we experienced energetic and practice-oriented support […].”
CEO
“Together we were able to develop and plan pioneering concepts, make the right decisions and realize a sustainable implementation. In a phase of change, clientsolutions supported us in identifying the right steps towards a modern and future-oriented customer service and integrating them into an overall strategic concept.”
Vice President Customer Satisfaction & Quality – Member of the Executive Board
“For years, clientsolutions has been the right sparring partner for all issues concerning our demanding customer service – no consultant attitude, but in particular the personal, individual expertise with high implementation capability are highly appreciated by us and gladly recommended to others.”
Head of Customer service
“clientsolutions provided us with the basis for a professional overall project. Therefore, we were able to bring a complex project phase to a successful conclusion without any problems. In the process, the consultants gave us the necessary security through their high expertise and their unpretentious way of working and always drove us critically and constructively.”
CEO Revision International
“clientsolutions carried out the selection process, the redesign of the service contract and a test audit for front office and lettershop services in a short time after a 6-month introductory phase. For STIHL, the professional implementation of the overall project has a cost-saving effect and leads to improved transparency of services and significantly improved quality.”
CEO
“clientsolutions developed the basic multi-channel strategy for METRO Cash & Carry customer management in a blueprint. The basis for this is a customer value-driven support concept that integrates the various channels such as the wholesale store, field service and a central customer care center.”
CEO
“Toshiba Europe has restructured technical support for its end customers in a pan-European project. In this context, clientsolutions consultants supported the overall project management as well as the implementation of the individual concepts, from strategy development and the basic concept to the roll-out in the individual countries. As consultants, trainers or coaches, they have contributed expertise in analysis, conception and concrete, reliable implementation that is unique in operational customer service.”
General Manager After Sales and Service EMEA
“With the support of clientsolutions, we were able to optimally develop our customer care center.
Not only have we benefited from the unique know-how, but the consultants and trainers have also succeeded impressively in strengthening motivation and personal responsibility among our employees and managers through their highly individualized approach.”
Head of Service
“clientsolutions convinced us with its technical expertise, secure method sets and distinctive market knowledge. This collaboration has everything a client wants from an outsider: effectiveness, individuality and proven success at the highest level.”
Division Manager Customer Management
For almost 20 years, clientsolutions GmbH has been one of the leading consultancies in Germany and Europe when it comes to service strategies, customer experience and outsourcing.
The 2 managing directors and their team of industry-experienced consultants draw on specialized knowledge from many national and international projects with well-known customers. Through our experts, we understand exactly how the markets work and can therefore make the strategically right decisions with you at an early stage.
Our team consists of senior consultants and experienced managers with a high level of technical expertise. We think in an interdisciplinary way and combine different competencies. Well over 250 successfully completed client projects are proof of our success.
For almost 20 years, clientsolutions GmbH has been one of the leading consultancies in Germany and Europe when it comes to service strategies, customer experience and outsourcing.
The 2 managing directors and their team of industry-experienced consultants draw on specialized knowledge from many national and international projects with well-known customers. Through our experts, we understand exactly how the markets work and can therefore make the strategically right decisions with you at an early stage.
Our team consists of senior consultants and experienced managers with a high level of technical expertise. We think in an interdisciplinary way and combine different competencies. Well over 250 successfully completed client projects are proof of our success.
