Our clients
“With our rapidly growing success in the market […] we had to introduce many new processes and make them suitable for mass production. clientsolutions has supported with high expertise to make the whole system not only more effective but also more efficient. Especially during the reorientation in customer service we experienced energetic and practice-oriented support […].”
CEO
“Together we were able to develop and plan pioneering concepts, make the right decisions and realize a sustainable implementation. In a phase of change, clientsolutions supported us in identifying the right steps towards a modern and future-oriented customer service and integrating them into an overall strategic concept.”
Vice President Customer Satisfaction & Quality – Member of the Executive Board
“For years, clientsolutions has been the right sparring partner for all issues concerning our demanding customer service – no consultant attitude, but in particular the personal, individual expertise with high implementation capability are highly appreciated by us and gladly recommended to others.”
Head of Customer service
“clientsolutions provided us with the basis for a professional overall project. Therefore, we were able to bring a complex project phase to a successful conclusion without any problems. In the process, the consultants gave us the necessary security through their high expertise and their unpretentious way of working and always drove us critically and constructively.”
CEO Revision International
“clientsolutions carried out the selection process, the redesign of the service contract and a test audit for front office and lettershop services in a short time after a 6-month introductory phase. For STIHL, the professional implementation of the overall project has a cost-saving effect and leads to improved transparency of services and significantly improved quality.”
CEO
“clientsolutions developed the basic multi-channel strategy for METRO Cash & Carry customer management in a blueprint. The basis for this is a customer value-driven support concept that integrates the various channels such as the wholesale store, field service and a central customer care center.”
CEO
“Toshiba Europe has restructured technical support for its end customers in a pan-European project. In this context, clientsolutions consultants supported the overall project management as well as the implementation of the individual concepts, from strategy development and the basic concept to the roll-out in the individual countries. As consultants, trainers or coaches, they have contributed expertise in analysis, conception and concrete, reliable implementation that is unique in operational customer service.”
General Manager After Sales and Service EMEA
“With the support of clientsolutions, we were able to optimally develop our customer care center.
Not only have we benefited from the unique know-how, but the consultants and trainers have also succeeded impressively in strengthening motivation and personal responsibility among our employees and managers through their highly individualized approach.”
Head of Service
“clientsolutions convinced us with its technical expertise, secure method sets and distinctive market knowledge. This collaboration has everything a client wants from an outsider: effectiveness, individuality and proven success at the highest level.”
Division Manager Customer Management
Our consulting services help companies efficiently transform their processes, leverage data for valuable insights, integrate AI-powered solutions, and create a sustainable and cost-effective customer experience.