Uwe Selbmann

Core consulting areas:

CRM and service strategies, Realignment of areas relating to customer care, Sourcing management, Campaign management, Programme management

Hintergrund

• Over 20 years’ experience working and managing in the fields of industry, consulting and services
• More than a decade in customer and service management
• First-hand experience of all areas: business setup – management of operations – consultation – providing services at international level
• Specialised in strategy, quality and performance management and outsourcing of contact centre services
• Many years’ experience on advisory committees and as a speaker and lecturer in the German-speaking customer services industry
• Previous work experience: AEG/Electrolux, Prisma Unternehmensberatung, SiTEL, DDB Group Germany