Sebastian de Lanck-Thimm
Core consulting areas:
Customer care and service strategies, Sourcing und Contracting, Contact centre performance and management, Project management
Background
- Over 15 years’ experience in operations and management in the customer contact industry
- Business and IT specialist, communications expert
- Lecturer and member of advisory committees
- Solid, interdisciplinary expertise rooted in a business, IT and communications background
- Experience at international level ranging from setting up operations to micro- and macro-management in the customer contact industry
- Extensive experience in the field of performance optimisation following qualitative and economic success criteria.
- Previous work experience: DTS, ClientLogic/SiTEL, CLi3L India, SNT Deutschland and DDB Group Germany