Sebastian de Lanck-Thimm

Core consulting areas:

Customer care and service strategies, Sourcing und Contracting, Contact centre performance and management, Project management

Background

  • Over 15 years’ experience in operations and management in the customer contact industry
  • Business and IT specialist, communications expert
  • Lecturer and member of advisory committees
  • Solid, interdisciplinary expertise rooted in a business, IT and communications background
  • Experience at international level ranging from setting up operations to micro- and macro-management in the customer contact industry
  • Extensive experience in the field of performance optimisation following qualitative and economic success criteria.
  • Previous work experience: DTS, ClientLogic/SiTEL, CLi3L India, SNT Deutschland and DDB Group Germany